Terms & Conditions
This web site is owned and operated by Orange Farm Hardware Pty. Ltd. (ABN 22 002 620 117). The terms and conditions apply to users of the Orange Farm Hardware website. By using this site, you accept and agree to these terms. We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and Orange Farm Hardware when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions.
Orange Farm Hardware updates this website regularly; however Orange Farm Hardware makes no representation as to the accuracy or completeness of any information or services of the website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.
Orange Farm Hardware may change or add content to this website (including these Terms and Conditions) without notice. We are not liable to you or anyone else if errors occur in the information on Orange Farm Hardware or if that information is not up-to-date. At all times we will try to ensure that the images on our website are as accurate and as close to the actual product as possible. It is essential that you use the actual written description of each product when deciding to purchase a product from Orange Farm Hardware.
Any amendment made to these terms and conditions will be effective immediately. Your continued use of this Web site after any amendment becomes effective constitutes an agreement by you to abide by and be bound by these Terms and Conditions, as so amended.
All content included on this site such as, but not limited to, text, images and logos is the property of Orange Farm Hardware or its content suppliers. This website is Orange Farm Hardware copyright property and is protected by Australia and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from Orange Farm Hardware.
Orange Farm Hardware will not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Orange Farm Hardware does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Orange Farm Hardware.
To the extent that Orange Farm Hardware may be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 59 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question. Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of New South Wales, Australia.
Orange Farm Hardware requires you to register a user account in order to purchase products from this website. Registration is free and does not obligate you to purchase anything. Registration is non-transferable. Orange Farm Hardware reserves the right to terminate your user account at any time. You may terminate your user account by sending a written notice or an email to Orange Farm Hardware.
Any order placed by you on the Orange Farm Hardware website is an offer by you to purchase a particular product or service for the price at the time you place your order. Orange Farm Hardware reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product or service, an error in the price or the product or service description posted on this website, or an error in your order.
Orange Farm Hardware will not ship an order until payment is received and any cheques / money-orders are cleared.
All prices are listed in Australian Dollars (AUD) only and include GST. The prices listed exclude freight and handling. Prices are subject to change without notice. Orange Farm Hardware will at all time use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice.
Refunds & Exchanges
At the discretion of Orange Farm Hardware online, we offer a refund or exchange on items purchased through our online shop, provided that the item is returned within 14 days of delivery, the item is unused and in its original packaging including any manuals and accessories. We do not cover the freight costs for the return of items. We reserve the right to refuse a refund or exchange if items are returned used, soiled, damaged, missing parts or not in their original packaging ready for resale. Refused returns can be sent back to the customer with the customer liable for any freight costs.
Please Note: Before returning any items, please contact us to obtain approval for the return.
Orange Farm Hardware takes pride in supplying quality products. If an item you purchased from Orange Farm Hardware is found to be faulty due to a manufacturing defect, the item may be returned for a repair, exchange or refund. Orange Farm Hardware reserves the right to assess the condition of returned item prior to offering a repair, exchange or refund. This may result in the item being sent away for assessment and a repair, exchange or refund being refused.
Freight costs to and from Orange Farm Hardware for returned items will be the customer’s responsibility. The faulty item will be assessed upon arrival. If the fault is deemed a manufacturer fault, freight will be refunded and the item will be repaired or replaced. If the fault is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage. You must be able to provide proof of purchase for all Warranty claims as claims may otherwise be rejected.
Please Note: Before returning any faulty items, please contact us to obtain approval for the return.
If Orange Farm Hardware has mistakenly sent you with a different product to what you ordered, we will supply you with the correct product provided the incorrect item has been returned to us in undamaged, unused, in its original packaging and in a resalable condition. The freight cost incurred will be determined by Orange Farm Hardware.
Please Note: Before returning any incorrect items, please contact us to obtain approval for the return.
Freight costs are calculated based upon the size and weight of the items and distance to the delivery address. Freight and handling costs are calculated in the shopping cart and added to the order total during checkout. If there is any error in the calculation of freight costs, e.g. if your order is large and needs to be packed on a pallet, there may be an extra charge in which case we will contact you before shipping your order.
For parcels weighing up to 20kg we ship through Australia Post. In some cases where the total weight of an order is greater than 20kg, we may split the order into two separate parcels and ship them separately. For large or heavy items weighing more than 20kg, we ship through Star Track Express.
Orders can also be picked up from the Orange Farm Hardware store during business hours, the address is listed on our contact us page.
Orange Farm Hardware endeavours to ship orders within one business day from the time payment is received, however due to circumstances out of our control, this may not occur. You will be contacted within a reasonable amount of time if a product you have ordered is out of stock and has to be backordered from the supplier.
Expected delivery times range from 1 to 10 business days depending on your location within Australia and with which carrier your order is shipped through. These expected delivery times exclude items that are not in stock at the time of order. Some backordered items can take up to six weeks to arrive from the supplier.
Orange Farm Hardware takes great care when packaging your order and rarely have our packages been damaged in transit. Small items and items that are quantity packed may be repackaged for safer transit. In some cases, due to the weight restrictions of some freight carriers, larger orders may be split into two separate consignments or parcels, which can be delivered separately at different times.
It is suggested that upon delivery, you open your parcels and check all items are included and are undamaged. If goods are damaged we suggest to not sign for goods and to contact us within 48 hours of attempted delivery. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods.
Customer Service Policy
Availability of Products
All products on our website are supplied subject to availability. We will notify you within a reasonable timeframe to advise if a product on your order is out of stock or on backorder. We will happily organise a refund or exchange if a product cannot be supplied within a reasonable time.
Use of Goods
It is essential that all products purchased from Orange Farm Hardware are only used in the manner that they are intended to be used. We insist you read any accompanying instruction manuals before using or assembling any product we have supplied to you. Using products purchased from us in any manner other than intended, or modifying a purchased product in any way from the condition they were supplied in may void the warranty.
Orders placed through our website can be cancelled if not yet shipped. To cancel an order please phone us as soon as possible after placing the order. If items have already been shipped, the customer may return the items when they receive them.